SMAI Philippines respects the privacy of our customers and website visitors. We are committed to handling personal information responsibly when you browse our website, create an account, purchase products, communicate with us, or otherwise use our services.
This Privacy Policy describes the personal information we may collect and how we may use, disclose, retain, and protect that information.
Our privacy practices are intended to comply with Republic Act No. 10173, the Data Privacy Act of 2012, its Implementing Rules and Regulations, applicable issuances of the Philippine National Privacy Commission, and other applicable privacy and data-protection requirements.
If a customer is located outside the Philippines and the laws of that jurisdiction provide additional mandatory privacy rights applicable to our processing of that customer’s information, SMAI Philippines will respect those rights to the extent required by applicable law.
1. PERSONAL INFORMATION WE MAY COLLECT
When you interact with SMAI Philippines or place an order through our website, we may collect information reasonably necessary to complete your transaction and provide our services.
This information may include:
- your full name;
- email address;
- telephone or mobile number;
- billing and delivery address;
- account information if you register for an account;
- products, sizes, colors, quantities, and other order details;
- purchase and transaction information;
- payment status;
- shipping, tracking, and delivery information;
- communications relating to orders, inquiries, returns, refunds, or customer-service concerns; and
- technical information that may be generated through use of our website, including IP address, browser type, device information, cookies, and website activity where applicable.
We aim to limit collection to personal information reasonably necessary for legitimate business and transaction purposes. The National Privacy Commission similarly advises online sellers to collect only information necessary for the transaction and to use it for declared purposes.
2. PAYMENT INFORMATION
Payments made through the SMAI Philippines website may be handled by third-party payment providers such as PayPal.
We may receive transaction information necessary to verify payment, identify the order, process the transaction, and provide customer support.
When credit or debit card information is entered directly into a third-party payment provider’s system, the processing of those details is also governed by that provider’s own privacy and security practices.
SMAI Philippines does not intend to collect or retain complete credit or debit card numbers when those details are processed directly by the applicable third-party payment provider.
3. WHY WE PROCESS PERSONAL INFORMATION
Information collected by SMAI Philippines may be used to:
- receive, process, and confirm customer orders;
- verify payments;
- provide the products and services requested;
- communicate with customers regarding their purchases;
- arrange nationwide shipping and local delivery;
- provide tracking and delivery information;
- administer Made-to-Order / Pre-Order purchases;
- process authorized returns, cancellations, and refunds;
- respond to questions and customer-service requests;
- maintain appropriate transaction, accounting, and business records;
- detect or prevent fraudulent or unauthorized activity;
- operate, secure, maintain, and improve our website;
- meet applicable tax, accounting, legal, regulatory, and governmental requirements; and
- protect the legitimate rights and interests of SMAI Philippines and our customers.
We will not intentionally use personal information for purposes incompatible with those for which it was collected unless the additional processing is permitted or required by applicable law.
4. BASIS FOR PROCESSING
The legal basis for processing personal information will depend on the circumstances.
Processing may be necessary to complete or perform a transaction with the customer, comply with a legal obligation, pursue legitimate business interests that do not improperly override customer privacy rights, or may be based upon the customer’s consent or another lawful basis.
The Philippine privacy framework recognizes lawful grounds that include consent, contractual necessity, compliance with legal obligations, and legitimate interests.
5. COURIERS AND DELIVERY PROVIDERS
Information necessary to deliver an order may be provided to the courier or delivery provider handling the shipment.
Depending on the customer’s destination and selected delivery arrangements, these providers may include LBC, J&T Express, Lalamove, Maxim, or another appropriate courier or delivery provider.
Information provided for delivery may include the customer’s name, delivery address, telephone number, and other details reasonably required to complete the shipment.
We seek to disclose only information reasonably necessary for the delivery service to perform its function.
6. OTHER SERVICE PROVIDERS
SMAI Philippines may rely on third parties to provide services necessary to operate our website and business. These may include:
- payment processors;
- banks and financial service providers;
- shipping and delivery companies;
- website and e-commerce technology providers;
- hosting providers;
- email and communications services;
- security and fraud-prevention services;
- analytics and technical providers; and
- accountants, professional advisers, or other service providers where reasonably necessary.
Information may be provided to these parties where reasonably necessary for them to perform their services, complete customer transactions, comply with legal requirements, or support legitimate business operations.
Under the Data Privacy Act, an organization remains accountable for personal information under its control, including information transferred to third parties for processing, and must use reasonable means to provide appropriate protection.
7. INTERNATIONAL DATA PROCESSING
Some technology, payment, hosting, or other third-party providers used by SMAI Philippines may operate systems or facilities outside the Philippines.
Consequently, some information may be processed or stored in another country.
When personal information is processed or transferred internationally, SMAI Philippines will seek to use service providers and arrangements providing appropriate protection as required by applicable law.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and related technologies necessary to operate the site and improve the customer’s shopping experience.
These technologies may be used to:
- maintain website sessions;
- remember shopping-cart contents;
- remember customer preferences;
- support website security;
- understand website performance; and
- improve website functionality.
Services provided by third parties that are integrated into the website may also use their own cookies or similar technologies.
Where applicable law requires consent for particular cookies or technologies, appropriate consent mechanisms may be provided.
9. MARKETING
SMAI Philippines may send optional marketing or promotional communications when a customer has consented or when such communication is otherwise permitted by applicable law.
Customers may withdraw their consent or unsubscribe from optional marketing communications using the available unsubscribe method or by contacting SMAI Philippines.
Providing information necessary to complete an order will not automatically be treated as consent to unrelated marketing where separate consent is required. The National Privacy Commission specifically cautions online sellers that explicit consent is needed before customer data is used for secondary purposes such as marketing where consent is the applicable basis.
10. PROTECTING YOUR INFORMATION
SMAI Philippines takes reasonable organizational, physical, and technical measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, misuse, or unlawful processing.
No internet transmission, website, or electronic storage system can be guaranteed to be completely secure. Nevertheless, reasonable measures appropriate to the information and our operations will be taken to protect personal information under our control.
Philippine privacy rules require reasonable and appropriate organizational, physical, and technical security measures for personal information.
11. RETENTION OF PERSONAL INFORMATION
Personal information will be kept only for as long as reasonably necessary for the purposes for which it was collected or for legitimate business, accounting, tax, legal, dispute-resolution, warranty, fraud-prevention, or regulatory purposes.
Different information may therefore be subject to different retention periods.
When information is no longer reasonably required and no lawful or legitimate reason exists for retaining it, it may be securely deleted, destroyed, anonymized, or otherwise appropriately disposed of.
The National Privacy Commission advises online sellers to retain customer data only for a limited period appropriate to its purpose and to dispose of it securely.
12. CUSTOMER ACCOUNTS
Customers who create an account on our website are responsible for protecting their login credentials.
Customers should use appropriate passwords and should not disclose their account credentials to unauthorized persons.
If you believe someone has gained unauthorized access to your SMAI Philippines account, please contact us promptly.
13. YOUR PRIVACY RIGHTS
Depending on the circumstances and applicable law, customers may have rights regarding their personal information, including the right to:
- be informed about how their personal information is processed;
- request access to information being processed;
- request correction of inaccurate or incomplete information;
- object to certain processing;
- request erasure or blocking where legally appropriate;
- withdraw consent where processing depends upon consent;
- exercise applicable data-portability rights;
- seek remedies or damages where provided by law; and
- file a complaint with the Philippine National Privacy Commission where appropriate.
These and other data-subject rights are recognized by the Philippine Data Privacy Act and related NPC rules, subject to applicable requirements and exceptions.
14. REQUESTS REGARDING YOUR INFORMATION
To request access, correction, deletion, or other appropriate action regarding personal information held by SMAI Philippines, please contact:
SMAI Philippines
Email: smaiphilippines@gmail.com
We may take reasonable steps to verify the identity of a person making a request before disclosing, modifying, or deleting personal information.
A deletion request may not always result in immediate deletion of every record. Certain information may need to be retained where permitted or required for legal, tax, accounting, transaction, fraud-prevention, dispute-resolution, or other legitimate purposes.
15. CHILDREN’S PRIVACY
The SMAI Philippines website is intended for customers who are capable of entering into purchases and transactions as permitted by applicable law.
We do not knowingly seek to collect unnecessary personal information from children.
A parent or legal guardian who believes a child has inappropriately provided personal information to SMAI Philippines may contact us so that the matter can be reviewed and appropriate action taken.
16. DISCLOSURES REQUIRED BY LAW
Personal information may be disclosed where reasonably necessary to:
- comply with applicable laws or regulations;
- respond to lawful requests from courts, regulators, law-enforcement agencies, or other authorized government authorities;
- establish, exercise, or defend legal claims;
- investigate suspected fraud or unlawful activity; or
- protect the rights, property, safety, or legitimate interests of SMAI Philippines, our customers, or others where permitted by law.
17. UPDATES TO THIS POLICY
SMAI Philippines may revise this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.
Where appropriate, material changes will be communicated or made available through the website.
Customers are encouraged to review this Privacy Policy periodically.
18. CONTACT INFORMATION
Questions, requests, or concerns regarding this Privacy Policy or the way SMAI Philippines handles personal information may be directed to:
SMAI Philippines
Email: smaiphilippines@gmail.com
Customers who believe their privacy rights under Philippine law have been violated may also have the right to file a complaint with the National Privacy Commission of the Philippines.